Refund policy
REFUND & RETURN POLICY
Last Updated: June 2026
Thank you for shopping at Metro88.store. Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return:
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The product must be unused and in its original condition.
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The product must be returned in its original packaging.
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All included accessories, manuals, and components must be returned.
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Proof of purchase or order confirmation is required.
Metro88.store reserves the right to refuse returns that do not meet these requirements.
Non-Returnable Items
The following items cannot be returned:
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Personalized or customized products
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Gift cards
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Final sale or clearance items
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Opened hygiene-related products
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Products damaged through misuse or improper handling
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Email: support@metro88.store
Please include:
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Order number
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Description of the issue
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Clear photographs of the product
After review, we may offer a replacement, store credit, partial refund, or full refund.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
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The wrong product was delivered
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The product arrived damaged
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The product is defective
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds are issued to the original payment method and typically appear within 5–10 business days.
Exchanges
We only replace items that are defective, damaged, or incorrect.
Contact
For all return-related inquiries: